Privacy Policy

Logiq FM ("Logiq FM," "we," "us," or "our") provides Laneworks by Logiq FM. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use Laneworks and related services (the "Service"). By using the Service, you consent to the practices described in this policy.

1. Information We Collect

1.1 Account and Organization Information

When you create an account, we collect:

• Name and email address
• Organization name and business details
• Password (stored as a hashed value — we never store plaintext passwords)
• Billing information (processed and stored by Stripe — we do not store raw payment card data)
• Subscription tier and billing history

1.2 Website Inquiries and Trial Requests

When you request a walkthrough or contact us about Laneworks, we collect the information you submit, which may include your name, company, work email, phone number, fleet size, operating goals, requested plan, referral page, and campaign attribution parameters. We also retain the date, wording, and status of your communication consent. For abuse prevention, we store a one-way request fingerprint rather than a raw IP address in the inquiry record.

1.3 Operational Data You Input

The Service stores operational data that you or your team enter, including:

• Carrier records — company name, MC number, USDOT number, equipment type, home base, preferred lanes, factoring company, service tier, compliance document expiration dates
• Driver information — name, phone number, email address, CDL number, CDL expiration date, medical card expiration date
• Load records — origin and destination, pickup and delivery times, broker name and contact, gross rate, miles, load reference numbers, status, notes
• Invoice and accounts receivable data — invoice amounts, submission dates, payment status, factoring details
• Compliance records — MCS-150 filing dates, COI expiration, BOC-3 status, UCR filing records
• Notes and communications — dispatcher notes, load instructions, carrier onboarding records

1.4 GPS and Location Data

If an authorized user enables location sharing or connects a supported tracking provider, the Service may receive location data such as latitude, longitude, accuracy, speed, heading, and event time. We use this data to display fleet positions, document load progress, support operational workflows, and provide location history made available by the enabled feature. Location records are scoped to the relevant organization and carrier access boundaries.

1.5 Usage and Technical Data

We automatically collect certain technical information when you use the Service:

• IP address and browser/device type
• Pages or service routes requested and features used within the Service
• Request, security, and authentication logs
• Error and performance telemetry when monitoring is enabled
• Authentication events (login, logout, failed login attempts)

1.6 Cookies and Local Storage

We use session cookies for authentication (managed by Supabase Auth) and browser localStorage to store UI preferences such as dark mode settings. We do not use third-party advertising cookies or cross-site tracking cookies.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process payments and manage your subscription
• Display your fleet locations on the live map
• Generate reports, rate confirmations, and IFTA calculations based on your data
• Send you compliance alerts, billing notifications, and service announcements
• Respond to your support requests and communications
• Respond to product inquiries, schedule demonstrations, and follow up on trial requests when you have consented
• Monitor and analyze usage to improve the Service
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

We do not sell your data to third parties. We do not use your operational data (carriers, loads, drivers, invoices) for any purpose other than providing the Service to you.

3. How We Share Your Information

3.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Service:

• Vercel — application hosting, delivery, and runtime logs. Vercel Privacy Notice
• Supabase — database hosting, authentication, and storage. Your data is stored in Supabase's cloud infrastructure. Supabase Privacy Policy
• Stripe — payment processing. Stripe handles all payment card data. We share your email address and subscription details with Stripe. Stripe Privacy Policy
• Twilio — delivery and receipt of operational SMS and MMS messages. We provide Twilio with the sender and recipient phone numbers and message content needed to transmit, route, and report on those messages. Twilio Privacy Notice
• Anthropic — AI-assisted document extraction, analysis, and reporting when those features are used. Relevant document text, instructions, and operational context may be sent to Anthropic to generate the requested output. Anthropic Privacy Policy
• Sentry — application error and performance monitoring. Error reports may contain technical context associated with the affected request or session. Sentry Privacy Policy
• Google and Meta — advertising, attribution, email, or file-storage data only when an authorized user connects the applicable account. Connected-provider data is handled under Google's Privacy Policy or Meta's Privacy Policy.

3.2 Mobile Information and SMS Consent

Mobile phone information, SMS opt-in data, and consent records are not sold or shared with third parties or affiliates for their marketing or promotional purposes. We disclose mobile information only to service providers, including Twilio, when necessary to deliver and manage messages on our behalf, or when disclosure is required by law. Those providers may use the information only to perform services for Laneworks and its customers.

If you consent to operational text messages, message frequency varies based on active loads and dispatch activity. Message and data rates may apply. Reply STOP to opt out of future messages or HELP for help. Opting out of SMS does not prevent us from contacting you through other lawful channels when necessary to provide contracted services.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process (such as a subpoena, court order, or government request), or to protect the rights, property, or safety of Laneworks, our customers, or the public.

3.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your data.

3.5 Aggregated Data

We may share aggregated, anonymized statistical data that does not identify any individual or organization (for example, "the average load rate this quarter across the platform") for industry research or marketing purposes.

4. Data Retention

We retain account and operational data while an account is active and according to the organization's configured retention settings, legal-hold status, contractual requirements, and applicable law. After termination or an approved deletion request, records are deleted or de-identified under our deletion process, subject to legally required records, fraud and security records, dispute preservation, and time-limited backups. Billing records and transaction logs may be retained for up to 7 years where required. You may request deletion by contacting us at support@laneworks.app.

Location data is retained for the period needed to provide enabled tracking and load-history features and according to the organization's retention settings, consent status, legal obligations, and deletion process.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• TLS/HTTPS encryption for all data in transit
• Encryption at rest provided by our managed infrastructure providers
• Row-level security (RLS) policies ensuring each organization can only access its own data
• Hashed password storage — we never store plaintext passwords
• Server-side access controls and, where supported, application-layer encryption for integration credentials
• Access controls limiting employee access to customer data on a need-to-know basis

No method of transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

6. Driver and Third-Party Individual Data

The Service allows you to store personal information about your drivers (names, phone numbers, CDL numbers, etc.). You are the data controller for this information. You are responsible for obtaining any required consent from drivers and other individuals whose data you enter into the Service, and for complying with applicable privacy laws governing that data, including state consumer privacy laws.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data, subject to legal retention requirements
• Portability — Export your operational data at any time using the Service's built-in export features
• Opt-out — Opt out of non-essential communications at any time by contacting us

To exercise any of these rights, contact us at support@laneworks.app. We will respond to verifiable requests within 30 days.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will delete it promptly.

9. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at support@laneworks.app.

10. International Users

The Service is operated in the United States. If you access the Service from outside the United States, your data will be transferred to and processed in the United States. By using the Service, you consent to this transfer. We take steps to ensure that your data receives an adequate level of protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through an in-app notification at least 14 days before the changes take effect. The "effective date" at the top of this page indicates when the policy was last revised. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Logiq FM · Laneworks
Email: support@laneworks.app
Subject line: Privacy Request